NEROLI AROMA OIL

Terms & Conditions Last updated on 25-09-2025 @ 12:30 PM.

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between Mr. Atul Dev Arora, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason.

It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration (while making purchases of goods or services from our website : adaaromas.co.in and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties or website developers or anyone else provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the website is solely at your own risk and discretion. We though have tried to take the Authenticated Cloud Server for this website and data protection is the ownership of the Cloud Server providers via the recommended SSL CERTIFICATE by them for our website www.adaaromas.co.in

You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you or anyone else will not have any authority to claim any intellectual property rights, title, or interest in its contents.

You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.

You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Panchkula, Haryana. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

✨ ADAAROMAS ✨

Privacy Policy

This Privacy Policy describes how adaarmoas.co.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at admin@adaaromas.co.in or by mail using the details provided below:

ADAAROMAS OPC PVT LTD
S.C.O. 6, Second Floor, Cabin Number 2, Swastik Vihar, Mansa Devi Complex, Sector 5, Panchkula, Haryana, 134114

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device Information: Purpose – to load the Site accurately and perform analytics. Collected automatically via cookies, log files, tags, or pixels. Shared with processors like Techtreno Solutions Pvt Ltd, Amazon, Flipkart, Meesho, etc.
• Order Information: Purpose – to process payments, shipping, confirmations, fraud screening, and updates. Collected from you. Shared with shipping & payment processors. Includes name, billing/shipping address, payment info, email, phone.
• Customer Support Information: Purpose – to provide support. Collected directly from you. Shared internally at admin@adaaromas.co.in .

Minors

We strictly advise that no one below the age of 18 should make orders without parental/guardian consent. ADAAROMAS and its associates will not be responsible for orders placed by minors without due approval. Refund/replacement in such cases will be at the company’s sole discretion.

Behavioural Advertising

We may use your personal information for targeted advertising, promotions, digital marketing, and social media marketing (Facebook, Instagram, WhatsApp, Email, etc.). We may also share anonymized product choice data with partners for better recommendations and offers.

Using Personal Information

We use your personal Information to provide our services to you, including offering products for sale, processing payments, shipping orders, and sending updates or offers.

Your Rights

All disputes shall be governed by Indian laws and fall under the jurisdiction of Panchkula, Haryana courts.

✨ ADAAROMAS ✨

Cancellation Window

Any of our respected Customers can CANCEL their respective orders within 24 Hours of placing the order and there will be NO CANCELLATION FEE.

If the order is cancelled after it has been shipped, then it might attract courier charges (one side only) i.e. sending the order back to us, as applicable by our courier service providers (DTDC / Speed Post). Waiving off such charges will be purely at the discretion of the management of ADAAROMAS OPC PVT LTD.

Eligible Items/Services

All items ordered will be eligible for replacement in case found broken or incorrect, and cancellation will be possible as per the TAT (Turnaround Time) mentioned above.

Procedure to Cancel the Order

Cancellation requests should be sent via the same registered mobile number and email ID used during order placement. Please email us at admin@adaaromas.co.in with the following format:

• Email Subject: Order #123456789 : Cancellation Request
• Body: Customer name, phone number, and cancellation reason.

Our team will contact you for confirmation. Refunds will be processed in the original mode of payment or as per mutual agreement.

Refund Method

Refunds will be initiated in the same mode of payment once the returned order is received at our office. In case the product is found used or damaged (perfume products cannot be accepted once opened/used), no refund will be processed. For COD orders, refunds are not applicable unless approved by the management.

If the 24-hour cancellation window is missed, return courier charges may apply, which may be waived at the discretion of ADAAROMAS OPC PVT LTD.

Conditions for Return

Orders can only be returned within 24 hours of delivery if:

• The wrong order has been delivered.
• The order is broken/damaged upon delivery. (Strictly advised to refuse the broken order at delivery and immediately email us with a picture at admin@adaaromas.co.in)

Important Notes

- Only unused and sealed products are eligible for return.
- Refunds will be processed within 7-10 working days after approval.
- Management decision will be final for all refund and replacement cases.

Cookie Policy

We use cookies and similar technologies on our website to improve your browsing experience, analyse traffic, and provide you with personalized content and advertisements. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognize your device, remember your preferences, and improve overall functionality.

2. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout process).
• Performance Cookies: Help us understand how visitors use our website so we can improve it.
• Functional Cookies: Remember your preferences, such as language or region.
• Advertising/Targeting Cookies: Used to show you personalized ads and offers relevant to your interests.

3. How We Use Cookies

• Provide a smooth shopping experience.
• Remember your login details and preferences.
• Analyse website traffic and performance.
• Show you relevant promotions and perfume recommendations.

4. Third-Party Cookies

We may allow trusted third-party partners (e.g., Google Analytics, advertising platforms) to place cookies on your device to help us deliver better services and targeted ads.

5. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

• For Chrome: chrome://settings/cookies
• For Safari: Preferences > Privacy > Manage Website Data
• For Firefox: Options > Privacy & Security > Cookies and Site Data

6. Updates to This Policy

Our cookies policy will be updated in regular times as required.

✨ ADAAROMAS ✨